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Q: Are these really Genuine Honda Accessories?
A: Yes, all items with "Genuine Honda" at the
start of their descriptions are Genuine Honda Accessories, they are the
same accessories that any Honda dealer in the US sells, backed by Honda's
12/12,000 Warranty against defects at any dealership in the
US.
All other items are backed by their manufactures
individual warranties.
Q: Why do I have to have my shipping address on file with my
credit card company?
A: To protect both the cardholder
and ourselves from fraud we require that the address the order is shipping
to be on file with your credit card company. Without that step it is far
too easy for someone to place an order using your card without your
authorization or knowledge and have it shipped to whatever address they
like.
Q: Do you accept other forms of payment?
A: We are only able to accept credit cards issued by US banks with
matching billing information. No money order, no check, no
paypal.
Q: Will the accessory fit on another year or model?
A: Honda doesn't provide any cross-reference information for any
of the parts or accessories. We have no information on if an item might
fit another year or model. For safety and warranty reasons all accessories
are only sold for the years and models listed. Installing any item on
another year or model is not recommended, may be dangerous and will void
any warranty coverage.
Q: Is there any type of discount if I place a large order?
A: No, since our pricing is based on the quantity of
orders placed over the Internet as a whole. We aren't able to offer
additional discounts on orders.
Q: Can I pick up my order to save on shipping?
A: No, we aren't setup for orders. All orders must be
shipped.
Q: Will I be charged sales tax on my order?
A:
Only on orders being shipped to California addresses.
Since we are located in California we are required to charge 8.25%
tax on those shipments. It will be added to the total on those
orders.
Q: What if my order is damaged on its way to me?
A: Although years of shipping accessories have taught us how to
best package them to ensure that they arrive in perfect shapes it is still
a possibility that the shipper may damage an item in transit. If you
receive a damaged item, please notify us immediately by email and hold onto the
item and all of the original packaging. We will handle the claim with the
shipper and also handle getting you a replacement.
Q: Can you ship to my country?
A: We don't
ship outside of the 48 continuous states.
Q: What if there is an error with the price or a glitch in the
shopping cart causes it to register incorrectly.
A: We
can only honor the posted price on the website. In the event of an error
with the listing in your shopping cart or online invoice we will hold the
order and contact you with the corrected information and will not proceed
with the order until we hear back from you.
Q: Will you ship one order to multiple addresses?
A: We do not offer shipping of one order to multiple
addresses at this time. A separate order will need to be placed for each
shipping address.
Q: Are you an authorized Honda dealership?
A:
Yes - we are Robertson Honda, which is located in the Southern
California.
Q: Can I place my order over the phone instead of
online?
A: Sorry, Internet order only.
Q: Can I come to your dealership and pick up my
parts?
A: Sorry, pick-up is not offered at this
time.
Q: If I select 2nd day or next day air shipping am I guaranteed
to have the parts in that time?
A: UPS shipping times are "in transit" times. This time does not include the handling time if a part
is not in stock and needs to be ordered. The shipping time frame starts when
UPS picks up your package.
Q: How private is the information I supply online?
A: We respect your privacy and we don't release any of your
information to any third party or use any of the information for anything
other than processing your order. Your order information is encrypted for
safe transmission over the
Internet.
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