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Return Requests
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RMA
Return Material Authorization
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HondaPartsNow.com is committed to Customer Satisfaction. Our Parts and Accessories
are 100% warranted against Manufacturer defects in Material or Quality. In the
event you have a Warranty Claim/Items (installed and failed within the 12 months
period) the following procedure must be followed:
- The purchaser must contact HondaPartsNow.com by filling out the information needed
in the Return Request Form.
- All information on the form is needed.
- In addition, The VIN # is required for all warranty returns and the Name of the
registered owner as well as the Address if different than that on the Return Request
Form.
- All items OEM parts and accessories come with a 12-months/12,000
mile warranty from the date of purchase.
- Labor for installation of a warranty item is not reimbursable.
- Once the Return Request Form is completed and received by HondaPartsNow.com a Return
Authorization will be sent to the person requesting the Warranty on said Part or
Accessory via email.
- All Warranty claim parts and accessories will be inspected for Warranty eligibility
upon receipt and a replacement item will be sent, freight prepaid by HondaPartsNow.com.
- In the event that an item does not meet warranty guidelines (mis-installation, abuse,
physical damage etc.). Warranty claim will be denied and the part or accessory
will become the property of HondaPartsNow.com if the customer would like to have
the part(s) back it will be shipped freight collect (meaning customer pays the shipping).
- VIN# of the vehicle that the claim is being made must be a USA specification
vehicle. Warranty cannot be honored for vehicle VIN# outside the USA. VIN#
will have to match with the parts.
- Refunds cannot be made for Warranty items. Warranty exchanges only.
- All items received by HondaPartsNow.com must be shipped completely. Any missing
component on warranty claim item will result in denial of warranty request.
- Consumer must document the symptoms of the defect when returning any item under
the "warranty" area of this RMA policy.
- All of the controlled parts, oils/chemicals, bare engine assemblies, tools, printed
materials, and merchandising aids are not returnable.
- Controlled parts are those requiring American Honda to track the vehicles on which
the parts are installed. These are usually parts which are vehicle-specific or safety-
or emission-related. Some typical parts are: emission labels, air bags, seatbelt
tensioner, etc.
Other Reasons for Return
- Changed my mind
- I ordered the wrong item
- Item was received damaged
- Item was shipped incomplete (Piece(s) missing)
- You shipped the wrong item
- Other
Reasons for Return Guidelines
Changed my mind/Not needed: If within 30 days of purchase you would
like to return an item. Fill out the return request form (name, order#, address,
phone number, email). Keep in mind that item must be in new uninstalled condition
in the Factory original packaging. Any opened electrical item may be returned
as long as the plastic cover is not opened. HondaPartsNow.com reserves
the right to reject any returned item that does not meet our guidelines. Shipping
charges will not be refunded.
I ordered the wrong item: In the event that an item was ordered
incorrectly, the return criteria remain the same as Changed my mind/Not needed.
HondaPartsNow.com must be notified within 30 days of purchase. All appropriate information
must be filled in on our Return Request Form. Shipping charges will not be refunded.
Item was received damaged: An item may be reported as being received
damaged within 3 working days of receipt. Your shipment should
be thoroughly inspected at time of delivery. Any damaged item must be reported immediately.
HondaPartsNow.com will not be responsible for any damage claims made after 3 working
days of receipt. If the item is damaged in shipping, the customer must notify us
immediately so we can place a claim with UPS or FEDEX. Customer would then have
the right to a complete refund if the part is not needed or wanted any more.
Item was damaged in Transit: Customer should carefully inspect
the package upon receiving the package. If the customer notices any damages to the
package and/or its content, the customer should contact us within 3 working days.
HondaPartsNow.com will contact UPS and file a claim for customer. Customer should
keep the package until UPS finishes verifying the packaging then return the package.
UPS will reimburse each package up to the amount of $100 without insurance. Additional
insurance can be purchased.
Item was shipped incomplete: HondaPartsNow.com will make every
effort to check and double check that all necessary item(s) that come
with a particular part or accessory are included with your shipment.
In the event that your part or accessory is missing a component, HondaPartsNow.com
will ship the missing component to you at no charge. In the event that a component
is not available separately, HondaPartsNow.com will request the entire item to be
returned at our cost and a complete replacement item will be shipped at no charge
once HondaPartsNow.com receives incomplete item. Please keeping mind that all
claims for missing components must be made within 3 business days of receipt.
HondaPartsNow.com has shipped the wrong item: You the consumer
are responsible to inspect any/all item that are ordered and received. In the event
that an item is mis-packaged or mis-picked by our warehouse, a replacement part
will be shipped freight prepaid from HondaPartsNow.com along with a prepaid shipping
label and Return Authorization for the wrong item. Your credit card will be charged
for the replacement item and the original wrong item will be refunded less shipping
charges once it is received in New, Uninstalled, and Resalable condition
in the original Factory Packaging. Customer has the right to a complete refund less
shipping if the part is no longer needed.
Other reasons for return: HondaPartsNow.com is committed to Customer
Satisfaction and will review each request for return individually. Special consideration
will be given to those Returns that follow the Procedures set by HondaPartsNow.com.
If the reason for return does not fall into one of the categories mentioned above
you must provide in detail the reason that the Return Request is being made.
A 15% handling charge may apply to any return that does not include a replacement.
No return other than warranty will be considered after 30 days of purchase.
HondaPartsNow.com will not process any return without prior return authorization.
All items that have been authorized for return must be received within 14 days of
RMA being issued.
If you return an item that does not meet the RMA guidelines (Used, Opened, Electrical
item) that is not eligible for a refund you will be given the option of having the
item returned to your expense.
Return of damaged/incorrect/wrong item(s)
All return item(s) need to be repackaged to avoid further damage in transit. We
will need to receive the returned item in the condition that it was in when the
customer received it. Customer needs to repackage the item in its original box with
padding and all components included in the item.
Please also avoid any writing or marking on outside of the original Honda boxes.
If you have any questions, please contact us.
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